1. Return Conditions
✅ Acceptable:
- Defective items (e.g., charger not working)
- Wrong item shipped
❌ Not Acceptable:
- Opened phone cases (hygiene reasons)
- Customized items
2. Process
- Email [email protected] within 45 days
- Provide video evidence for defects (mandatory)
- US/EU: Free return label
- Global: $10 return credit
3. Refund Timeline
- Refund in 72h after warehouse receipt
- Store credit option (+10% bonus)
4. Warranty Coverage
- Chargers/Data Cables: 18 months
- Phone Cases: 6 months
